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NEED TO RETURN AN ITEM?

If you are not satisfied with your order, you can request a return for a full refund within 30 days of your purchase date. To initiate a return please click HERE.

CONTACT US

Do you have questions regarding products, rebates, or checkout? You can chat, call, or email us at service@iplmarketplace.com.

IPL Marketplace Support

Live Chat: Open the green "Chat" window at the bottom of your browser to be connected with a representative.
  • Ideal for quick questions and order support.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.
  • Ideal for checking order status & product questions.
  • We'll reply by the end of the next working day, often much sooner.
  • Ideal for checking order status & product questions.
  • Available Monday – Friday, 9am – 9pm EST, excluding federal holidays.

Other IPL Support Questions

  • Phone number for other IPL support questions.

FREQUENTLY ASKED QUESTIONS

Overview

What is the IPL Marketplace?

  • The IPL Marketplace is an online store that facilitates the purchase of energy-saving products and services while offering instant rebates at the point of sale for certain products.

How do I find products on the IPL Marketplace?

  • The IPL Marketplace currently offers a selection of the leading energy-saving products, some of which are eligible for IPL's instant rebate programs. You can view each of the available products by selecting a product category from the navigation menu and by clicking on each product for more details.

How do I review a product?

  • You can add a review of a product by clicking on the product, scrolling down to “product reviews” and clicking “write a review.”
Rebates

Which products are eligible for rebates?

  • It's our goal to make upgrading your home easy and affordable. That's why many of the products on the IPL Marketplace are eligible for rebates. Below each listed product, you'll see a tag and quick description of any available rebates.
    • Thermostat rebates are $50 for qualifying thermostats with a limit of 2 per household.
    • Lighting rebates are between $5 and $19 with a limit of 50 bulbs per household.
    • Advanced Power Strip rebates are $10 with a limit of 4 per household.

Is everyone eligible for a rebate?

Different products have different rebate eligibility criteria, but you must first be a residential customer of a participating IPL partner utility in the state of Indiana.   

There are many factors that affect rebate eligibility, such as customer type (Residential, Commercial) and limits on products. Most reasons are listed below:

    • Brand new eligible IPL utility customers may take up to 30 days for their rebate information to be available
    • Customer accounts may have reached a limit on certain products and will not receive rebates beyond the designated limit.

What other rebates does IPL offer?

We also offer rebates on appliances and equipment purchased from other retailers. Please visit IPL residential rebates for a full list of rebates and to apply online.

Warranty Provisions
  • All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information.
Installation
C-Wires
  • Some thermostats require a C-Wire to power the device, like the Honeywell Home thermostats and ecobee SmartThermostat offered on this store.
  • If you do not have a C-Wire on your existing thermostat, there are products in the market that act as an adapter (type “thermostat c-wire adapter” into your favorite search engine), or a contractor can help you install the device.
  • Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above.
Payment Information

What payment forms are accepted on the Marketplace?

  • We accept Visa, MasterCard, American Express, JCB, Discover and Diners Club.

Why wasn’t I able to complete my online credit card transaction?

Order Information

How can I view and print my online order confirmation?

  • You can view your order information using the order confirmation email we send to you.

How do I track my order?

  • You will receive a tracking number for your shipment as soon as we release it to the delivery company. We cannot adjust your shipping address once your order has shipped.
  • Note: during peak seasonal and promotional periods, shipping estimates may be slightly delayed 3-5 business days. Please be on the lookout for your tracking email.

The item I bought is now on sale. Can I get a price match?

  • Because sales and promotions have strict dates set by the manufacturer, our company policy does not allow us to price match orders placed before or after the advertised sale period. We apologize for any inconvenience.

Can I cancel an order?

  • In order to get your order to you as quickly as possible, we begin processing your shipment immediately after you hit "submit". This means that unfortunately, we are unable to cancel orders for in stock items.

Why is my item on backorder?

  • On rare occasions, popular products can be temporarily sold-out, but we are usually back in stock quickly. If you would like to adjust your order in the event of any delay, please contact us toll free at  +1(844) 899-8846  or send an email to service@iplmarketplace.com.
Privacy
Your privacy is very important to us. You can see the details of the IPL Marketplace Privacy Policy here. For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers with thermostats in this store:
Other Questions

Who runs the IPL Marketplace?

  • IPL is pleased to offer these services through our partners at Uplight. As an authorized program implementer, Uplight is responsible for all services provided through the IPL Marketplace.

SHIPPING

How are shipping fees calculated?

  • At this time, we offer free shipping on all orders over $49. For orders under $49, we offer $5 flat rate shipping.

When will my order be shipped?

  • Orders are typically shipped within 2-6 business days after the order is placed.

Are there any shipping restrictions?

  • Customers can ship to any location within the state of their service address. For all Nest and ecobee orders, shipping is not available to PO boxes or military bases.

Do you offer expedited shipping?

  • At this time, we do not offer expedited shipping. You will receive a tracking number as soon as we release your order for shipping so you can track its progress.

Can items from the same order be shipped to different addresses?

  • If you need deliveries to different addresses, please place a separate order for each shipping address.

Can I reroute a package that has already been sent out to me?

  • You will receive a tracking number for your shipment as soon as we release it to the delivery company. We cannot adjust your shipping address once your order has shipped. However, you may be able to call the delivery company with your tracking number and request a reroute but that is between you and the delivery company.

RETURNS

What is your return policy?

  • If you are not satisfied with your order, you can request a return for a full refund within 30 days of your purchase date. To initiate a return please click HERE.

Are there any items that I can’t return?

  • All items available for purchase on our site are eligible to be returned within 30 days of the purchase date.

Will you provide a shipping label for my return?

  • You will receive a shipping label when you submit your return request. A $5.00 cost for the returned shipment will be deducted from your refunded amount.

When will I receive my refund?

  • Once we've received your returned product and verified that the return is complete, we will issue a refund to your original payment method within two businesses days. Please note that depending on your credit card company, a refund may take 7-10 business days to appear on your statement.

What if I receive the wrong product?

  • If your return is due to an error on our part, please contact us by clicking the chat icon below, and we will provide additional return instructions.

Have questions about a return?

  • If you have questions about an existing return or are having issues submitting your request, please click the chat icon at the bottom of your screen to chat with one of our agents.